Returns & Exchanges
At Under The Mountain Games, we want to ensure you are completely satisfied with your tabletop adventures. If a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unopened packaging.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original box, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing